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Self Storage Industry News for Tennessee! Read here about things that impact your business!
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  • December 01, 2023 3:19 PM | Melissa Huff (Administrator)


    XPS Solutions Launches Exciting ISS Giveaway for New Clients

    Richardson, TX – December 1, 2023- XPS Solutions Launches Exciting ISS Giveaway for New Clients

    XPS Solutions is thrilled to announce the launch of an exclusive giveaway for new clients, offering a chance to attend the renowned Inside Self-Storage World Expo. This exciting opportunity underscores XPS Solutions' commitment to enhancing the self-storage industry through innovative solutions and community engagement.

    The giveaway officially began on December 1 and will run until December 29. Eligible participants, who must be new clients of XPS solutions, can enter by scheduling and attending a demo. This offer highlights the company's dedication to providing top-tier solutions and services to the self-storage sector.

    The grand prize, valued at over $3200, includes:

    • Two all-access passes to the Inside Self-Storage World Expo
    • A three-night stay at Harrah's during the event dates
    • Up to $600 in airfare credit

    "ISS is an event of tremendous value for new and existing self storage owners, operators, managers, and vendors. And knowing this package could be a catalyst for someone gaining knowledge and relationships that could help their business thrive brings us tremendous joy." Says Jennifer Downer, Chief Operating Officer.

    The Inside Self-Storage World Expo is known for being a pivotal event in the self-storage industry, featuring comprehensive educational sessions, networking opportunities, and the latest in product and service innovations.

    For more details on the giveaway and how to participate, please visit Interested parties are encouraged to act swiftly, as the opportunity to win this valuable experience will end at the end of the month.


    XPS Solutions began as the original centralized sales and support center for independent facilities within self-storage. Over the past 23 years, it has evolved into a centralized solution that can provide extended tenant support, rental and move-ins, and remote management solutions for self-storage properties. Today, XPS Solutions handles millions of calls by supporting thousands of self-storage facilities throughout North America.

    Media Contact:

    XPS Solutions 

    Andrew Stavros

    Tel: (972) 865-4256



  • October 17, 2023 10:56 AM | Melissa Huff (Administrator)


    XPS Solutions, is excited to announce the release of the full service Remote Management Suite™ for independent self storage owners and operators.

    For over 20 years, XPS Solutions has been the leader in virtual contact center solutions for the self storage industry. In this 20+ years we have continuously innovated and offered remote management solutions such as 24/7 Pay by Phone, over the phone rentals, a tenant facing mobile app and more to help self storage owners enhance the customer experience, reduce labor costs and drive profitability.

    After months of consultation and collaboration with our valued clients, we are excited to announce the public launch of our Remote Management Suite™. This suite is designed to greatly expand from call center services and offer owners comprehensive management solutions to help owners with facilities that are challenging to staff or would like to reduce the overhead and expense at their facilities. The XPS Remote Management Suite™ offers two distinct advantages to owners and operators.

    First, it is led by a team of experienced self storage leaders. We have hired regional, district, and store managers to oversee the program, ensuring top-notch, industry experienced service.

    Second, our suite offers a range of services designed to ease the workload and labor for owners seeking remote solutions. From expanded management staffing to comprehensive move-in and move-out services, we have you covered.

    The XPS Solutions Remote Management Suite™ includes seven core solutions in addition to our standard call center services:

    • Expanded staffing coverage: Enjoy 50 hours of management staffing per week.

    • Outbound sales lead follow-up: We'll help you turn leads into customers.

    • Comprehensive move-in services: We handle all paperwork, verification, and insurance.

    • Comprehensive move-out services: Units are thoroughly verified and prepared for re-entry into inventory.

    • Expanded tenant support: We assist with auto-pay, address changes, billing updates and more.

    • Delinquent payment support: Our automated procedures help manage delinquent accounts.

    • XPS Mail integration: Connect with your website and capture sales opportunities, with remote managers available to answer inquiries.

    "From day one in December 2000 at XPS, we were in the remote management business, said John Traver, Owner and CEO of XPS Solutions.  Back then, we took calls with a centralized call center.  Now, 24 years later, one can see how that call center evolved into a contact center.  Next, it provided a payment processing hub, then a rental team, and today, it supports collections, move-ins/move-outs, and virtually anything an on-site property team will need to be prepared to do.  We do this with technology, integrations, and the proper training and people.  And we aim to do it for a fraction of the direct cost the properties will incur on their own.  It's a model the REITs have been using to conquest market share from the independents for decades in the self-storage space."

    "Because the tenant experience is essential to a property, you want to be proactive at expanding your hours of coverage and providing these services.  Our mission is to continually invest in remotely managed solutions with the right people and technology, furthering this evolution of the Remote Management Suite." 

    Jennifer Downer, Chief Operating Officer of XPS Solutions states, “We are excited to be able to offer Remote Management services to owners who are looking for alternative solutions to increase their bottom line. I'm confident that our team of leaders and remote managers will call on their years of self-storage experience to provide the utmost service to our customers.”

    Experience the convenience and expertise of XPS Solutions Remote Management Suite™. Contact us today to learn more.

    For more information regarding XPS Solutions services, include the Remote Management Suite™, contact Sherry Miller at (972) 865-4237 or

    Learn More About XPS Remote Management Suite

    XPS Solutions is the original centralized sales and support center focused on providing solutions for remote management practices for self-storage properties. We began our journey in the industry in 2000, pioneering the first call center solely for self storage operators. We catch your calls, create SEO solutions, provide tenant support, and deliver a best-in-class mobile application for exceptional tenant experiences. Our innovative tools and strategies impact your occupancy and your average stay. 

  • August 18, 2023 1:00 PM | Melissa Huff (Administrator)

    "Wild Apricot for Members"

    We are pleased to announce a new development from our website provider! 

    Simply search

    "Wild Apricot for Members"

    on Google Play or Apple Store

    This app will allow you to:

    • update and manage your profile
    • register for events 
    • access the membership database
  • August 16, 2023 2:28 PM | Melissa Huff (Administrator)

    MSM Talks with Chuck Gordon, CEO of Storable
    and Phil Murphy, Founder of CallPotential

    Wednesday, August 16, 2023. The big news in the self-storage industry yesterday was word that Storable, the leading provider of technology solutions for the self-storage industry, had acquired CallPotential, a prominent provider of tenant engagement and performance management solutions. 

    Following the announcement, MSM reached out to Chuck Gordon, CEO of Storable, and Phil Murphy, Founder of CallPotential, to learn more.

    “We felt we’d be stronger together,” Gordon says, emphasizing that the acquisition was a mutual agreement between the two parties. “Our combined efforts will enhance the integration between our two products to provide more functionality than ever before, with both working even more seamlessly together.”

    Murphy agrees. “Storable had been talking to us for a number of years, and we finally got to a point where the stars aligned and we decided it was time to do something together.”

    Read more about the deal, what it means for other integrations, and what the duo has planned for the future on our website.


  • February 01, 2021 6:12 PM | Crystal Turner


    Cliff Zlotnik

    January 2021


    Pittsburgh, Pennsylvania - MustGo Storage Tablets offer an effective alternative to desiccant packets for protecting personal property from musty odors and mold staining during storage.

    Items in storage are vulnerable to moisture related musty odors and staining. For years, people have relied on desiccant packets, which remove humidity by absorbing water. But desiccant packets have very limited capacity and short lifespans. Containers of calcium chloride granules can be messy.

    Musty odors and mold staining not only cause financial loss through irreparable damage to valuable personal property, but also emotional loss when heirlooms with sentimental value are damaged. MustGo Storage Tablets are the effective solution. A method so new, unique and functional; the inventors have applied for patents.

    How do MustGo Storage Tablets work? MustGo Storage Tablets are designed to be used in boxes, totes and bags where there is little or no air exchange. Upon exposure to air, they slowly start to emit a dry, invisible protective vapor. This dry vapor slowly fills the airspace, including hard-to-reach areas. The vapor is absorbed into materials through exposure during storage and does not stain, bleach, fade, or corrode property. When items are removed from protective storage, the vapor absorbed by materials quickly dissipates upon exposure to fresh air.

    In unconditioned and conditioned spaces MustGo Storage Tablets will protect: personal property, cars, RVs, boats, sports equipment, etc. MustGo Storage Tablets cause no damage, produce no waste and may be reused. They protect everything from linens and documents to electronics against humidity-related damage for 12+ months.

    MustGo Storage Tablets are easy to use. Users simply box their items, add MustGo Storage Tablets, then seal and store. 

    Ideaz, LLC. is a veteran owned product-development business providing creative and unique solutions to common problems.

    MustGo Storage Tablets is a unique approach, called “thinking inside the box.”

    1. To learn more about sales & distribution opportunities, call 412-771-2300 (dial “0” when voice message begins).

    2. Find product reviews at (

  • November 30, 2020 2:14 PM | Crystal Turner

  • October 19, 2020 12:49 PM | Crystal Turner

    SSM Integration PR _ email

    Powerful Technology Unlocked with Property Management and Communication Software Integration


    Self-Storage operators will benefit from the seamless integration of a leading provider of management software and a best-in-class communication system


    FOR IMMEDIATE RELEASE: Blue Bell, PA/Naperville, IL October 15, 2020, CallPotential, an omni-channel communication platform and best-in-class CRM, and E-SoftSys LLC, a leading provider of property management software for the self-storage industry announced today the integration of CallPotential’s communication platform with Self Storage Manager (SSM), an enterprise-class management software from E-SoftSys.


    SSM customers can now leverage the new CallPotential integration to achieve end-to-end performance connecting a holistic ecosystem of marketing, sales, collections, and internal call center software.


    "This has been a highly anticipated integration for some of our existing and potential new customers. With SSM's capabilities and CallPotential's technology, users can experience a seamless transition of customer information while gaining more insight behind-the-scenes.” shared CallPotential Founder and President, Phil Murphy. “This is a significant step for us as we continue to grow our presence in the industry and create technology that drives results".


    The bi-directional API integration provides operators with an arsenal of tools complete with automation, call routing and recording, operational controls, and robust actionable data on leads, including where they come from and how quickly and effectively their store teams are following up.


    "The importance of automating and facilitating timely, relevant communication for operators is rising at a rapid pace. We are pleased to announce an API integration with CallPotential which will meet the challenges of the increasing complexity of software and communications integration.", remarked Kat Shenoy, President and CEO of E-SoftSys.


    About CallPotential

    CallPotential’s award-winning CRM and communication platform integrates seamlessly with self-storage operators’ property management software allowing systemization and automation of lead management and collection management processes using omni-channel communication tools like text messaging, email, live and recorded calls, and live chat. CallPotential also empowers owners to run their own internal contact centers without investing in expensive hardware or hiring additional labor. These products combine powerful insight, transparency, and control into operations. To learn more about CallPotential schedule a demo or call 877-552-2557.


    About E-SoftSys

    E-SoftSys offers a complete suite of products and services that include Self Storage Manager - Comprehensive management software for single and multi-facility operators; Online Reservations and Rentals with Electronic Signature & Digital Storage of leases; e-CRM - Fully Integrated Customer Relationship Management (CRM) module; Customer Portal - A self-help interactive portal for customers to view their account history and balance, make payments, enable or disable autopay, schedule move-outs, update their contact information and more; Android Tablet/Mobile Phone based Site Walk Through & Work Order Management Module for site managers to perform lock checks, enter unit maintenance notes, mark units for move outs, create work orders for maintenance activities and much more; Other Interfaces - QlikViewTM Business Intelligence and Analytics, API integration to leading website providers, call center service providers, revenue management service providers, tenant insurance companies, cloud based gate systems and Lead Aggregators; 24/7 Customer Support - with Dedicated Team and Project Manager assigned for large operator implementations, as well as periodic upgrades to the software programs.


    Self Storage Manager has been implemented by many single and multi-facility companies in North America, South America, Europe, the Middle East and Asia-Pacific. For more information, please contact E-SoftSys at 800-469-1740 Ext. 1, or by visiting or Click here to email SSM.


    Request Demo 

  • March 18, 2020 2:19 PM | Crystal Turner

    Coronavirus & Price Restrictions

    Mike Blackett posted on 3/13/2020 2:43:00 PM

    Coronavirus & Price Restrictions

    Coronavirus & Price Restrictions

    As SSA members are aware, the coronavirus unfortunately has spread domestically to several states, and the number of new cases of coronavirus continues to grow. As the situation worsens, many states responsively have declared a state of emergency. So far, the Governors of California, Utah, Florida, Kentucky, Oregon, Indiana, Colorado, Iowa, Illinois, Massachusetts, North Carolina, Michigan, Arizona, Connecticut, Louisiana, Virginia, New Jersey, Washington, New York, and Maryland have all declared states of emergency.


    Once a state of emergency is declared, many states have price restrictions, commonly referred to as price gouging laws, that take effect. Although these laws differ, they generally put a cap on raising prices for certain goods and services above a certain percentage from the amount charged immediately preceding the declaration, subject to certain narrow exceptions. Some of these laws are clearly applicable to self storage, some clearly are not, and others are uncertain in scope.


    Importantly, many of these laws create so-called strict liability offenses. In other words, it only must be proven that the unlawful rate increase occurred, without a valid exemption provided by the law, not that an operator had a specific intent to violate the law or “gouge” the tenant.


    Although no SSA member would intentionally raise their rental rates dramatically during a declared state of emergency, the laws may affect an operator’s ability to implement even standard rate increases. For example, in California, an operator may not charge a rental price greater than 10 percent more than the amount charged immediately preceding the declaration, subject to certain narrow exceptions. If a California operator charged $100 for a unit immediately preceding the declaration and raised the rent to more than $110 during the state of emergency, the operator may be in violation of the law.


    During a state of emergency, members should consult with their legal counsel regarding the application of their state’s pricing laws before changing rental rates for both current and prospective tenants. Given how dynamic the current situation is, members should also frequently monitor announcements and statements from state and local officials that could extend, modify, or revise their state of emergency as the coronavirus situation changes.


    For a general 50-state overview of price gouging laws, click here.

  • March 18, 2020 1:31 PM | Crystal Turner

    Coronavirus and Self Storage

    Mike Blackett posted on 3/17/2020 11:36:00 AM

    Coronavirus and Self Storage


    Storage operators are doing their due diligence during this pandemic and national emergency to make sure their customers are taken care of while also ensuring the safety of their employees. The SSA reached out to facility executives across the country to see how they are responding during these difficult times.


    Manhattan Mini Storage (NY)

    Jon Dario, president


    Are you altering your hours of operation? “Store hours are 7 am-10 pm for some buildings and 24 hours for others.”


    How are you handling onsite staffing? “Onsite management staffing is as it has always been. No limits on staffing have been set. We have a contingency to go to resident managers being the only staff if NYC gets a shelter in place decision.”



    How are you approaching access to units? “Our customers have access cards to enter the buildings and to use elevators. That has not changed.”


    Are you cancelling or deferring auctions? “Yes, we deferred auctions until further notice.”


    Are you deferring late fees for the time being? “We have not yet done anything with late fees, but we are discussing the possibility of deferring them as well.”


    Devon Self Storage (national)

    Ken Nitzberg, chairman and CEO


    Are you altering your hours of operation? “As of Monday, March 16, Devon was planning to maintain regular hours at each facility but with no more than one employee on duty at any given time. Because Devon Self Storage operates in multiple, geographically diverse areas of the country, the company is prepared to adapt and modify operations as the situation varies by community.”


    How are you handling onsite staffing? “Those who are ill or have family in their homes who are exhibiting symptoms of respiratory illness have been advised to not report to work.”


    How are you approaching access to units? “Presently we are open our regular hours with access to units that are current with their rent as always. Should local rules change, that accessibility could change also.”


    Are you cancelling or deferring auctions? “Devon has put off any auctions until the end of April at the soonest.”


    Are you deferring late fees for the time being? “We will make that decision on a case-by-case basis.”


    Sentry Self Storage (FL)

    Scott McLaughlin, executive vice president


    Are you altering your hours of operation? “Not at this time. We're watching federal, state, and local updates for news pertaining to small business hours of operations changes, or mandatory closures.”


    How are you handling onsite staffing? “On-site staff have been directed to stay home if they feel sick.”


    How are you approaching access to units? “Tenant access remains uninterrupted for the time being.”


    Are you cancelling or deferring auctions? “Yes, we've placed a delay on any pending sales until further notice and are providing opportunities for folks to work with us on payment options.”


    Are you deferring late fees for the time being? “Not at this time. However, if removal of fees helps a customer in lien status, we're certainly considering that as part of the solution.”


    StorageMart (national, Canada)

    Mike Burnam, CEO


    Are you altering your hours of operation? “Not at this time. If/when we do, it will be based on how busy that store is and what the TPG is for the store.”


    How are you handling onsite staffing? “Increasing hourly wage by $2.50/hour as additional incentive to come to work or offset increased child care or significant other not working.”


    How are you approaching access to units? “Offices open for business, we are considering ourselves essentials due to supply chains being stored no our facilities.”


    Are you cancelling or deferring auctions? “Deferring for 30 days.”


    Are you deferring late fees for the time being? “Deferring all charges related to sellout, but not first late fee or lock cut charges.”


    Five Star Storage (North Dakota)

    Ben Hendricks, chief operating officer


    Are you altering your hours of operation? “We’re monitoring daily changes and recommendations from local, state and national officials. Self storage is thankfully not a high-traffic business, so currently our hours haven’t been altered. We are strongly encouraging customers to limit their in-person contact with our staff; encouraging existing tenants to pay their monthly rent online; via a drop box or through the mail; and asking customers to call our managers vs. coming into the office. Signs have been posted on front doors of our stores, we’ve sent an email to all of our tenants, and we’re informing customers to refer to our Facebook pages for the most current updates on office hours/closures.”


    How are you handling onsite staffing? “Those that work in our business that have the ability to work from home, remotely, are doing so. At one rental office that has a two-door system with a vestibule, we’ve elected to lock the second door and speak to customers thru an intercom prior to buzzing them in to enter the office.”


    How are you approaching access to units? “Unit access hasn’t changed, because rarely do customers come into contact with one another. We have encouraged customers at facilities with hands-free access keypads to utilize that technology through the mobile app associated with those keypads. This was mentioned within the mass email to the current customers.”


    Are you cancelling or deferring auctions? “Not at this time, but we are currently evaluating.”


    Are you deferring late fees for the time being? “Not at this time, but we are currently evaluating.”


    Personal Mini Storage (FL)

    Marc Smith, president


    Are you altering your hours of operation? “Not yet. The situation is obviously very fluid.”


    How are you handling onsite staffing? “We are staggering coverage so that fewer people are in each office.”


    How are you approaching access to units? “No changes yet.”


    Are you cancelling or deferring auctions? “We are dealing with these on a case-by-case basis rather than a wholesale change.”


    Are you deferring late fees for the time being? “We are not and are encouraging auto-pay signup.”


    Anytime Storage (AZ)

    Chris Delgado, VP of Operations


    Are you altering your hours of operation? “We are not altering office hours much, just moving them earlier in the day.”


    How are you handling onsite staffing? “We are limiting direct contact with customers. We have modified our interactions and transactions with customers to do so.”


    How are you approaching access to units? “We are not changing access to units for customers.”


    Are you cancelling or deferring auctions? “Yes, we have cancelled our March and April auctions.”


    Are you deferring late fees for the time being? “We are not deferring late fees but are sensitive to late payments during this time.”

  • August 27, 2019 9:24 AM | Deleted user

    Absolute Storage Management 1630 Bonnie Lane Suite 106 Memphis, TN 38016

    FOR IMMEDIATE RELEASE August 26, 2019

    Absolute Storage Management Reports 2019 Second Quarter Results

    MEMPHIS, Tennessee –Absolute Storage Management (ASM), a leading third-party management company for self-storage facilities in the United States, announced operating results for the three months ended June 30, 2019.

    2019 Highlights for Three Months Ended June 30, 2019:

     Increased same-store revenue by 2.5% vs. the same period in 2018.

     Reported Same-Store Net Operating Income ("NOI") increase of 3.1% compared to the same period in


     Acquired three (3) management contracts: one (1) operating facility and two (2) facilities at the completion of construction.

    2019 Highlights for Six Months Ended June 30,2019:

     Increased same-store revenue by 2.8% vs. the same period in 2018.

     Ended the time period with 90.7% Square Ft. Occupancy compared to 91.2% same period in 2018.

     Added gross of 10 stores to third-party management portfolio.

    ASM’s 2019 same store pool consists of 68 stabilized properties managed since January 1, 2018. The income growth that these properties displayed is a direct result of ASM’s expertise in revenue and occupancy management, and the overall NOI growth is aided by consistent expense monitoring and economies of scale.  “Our adaptive and locally focused team continues to produce outstanding results, even in increasingly competitive markets. Out team has done a phenomenal job.” Scott Beatty, CEO. 

    ASM actively manages 131 properties in 14 states. Over the three-month quarter ending June 30, 2019,  ASM gained management of the following properties: Pelham Road Self Storage in Greenville, SC; Canton Storage in Canton, GA; and Old Ellis Storage in Roswell, GA.  Absolute Storage Management

    Absolute Storage Management (ASM) is one of the largest private, third-party self-storage management company in the United States. Founded in 2002, ASM’s headquarters are in Memphis, TN with regional offices in Atlanta, GA; Charlotte, NC; Nashville, TN; and Jackson, MS. The company’s mission is to grow successful partnerships with customers, team members, and investors by delivering excellence in service. 

    For further information and news about Absolute Storage Management, please go to the ASM website at Contact Jasmin Jones at

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